“I wanted to let you know that we hold Alan [of Technology Support] in high regard for the work that he does for us. In particular, I consider him amongst the most trustworthy individuals that we have involved in our business (which is extraordinary considering that he actually an employee). He is always thinking first & foremost of the company’s position regarding risk & security, particularly in regards to staffing issues. He is always on hand for us when we need to deal with sensitive issues, and has delivered on each occasion.”
~ Garry Hope, Chief Operating Officer, IP Global
“In an environment where information technology is the most critical form of personal and professional communication, I found Richard at Technology Support to be the most technically competent, knowledgeable, efficient and effective technology support partner.”
~ Paul Keogh
“I have known and worked with Richard Carrey and his team in Technology Support for over 15 years since 1996. At that time, I was running a small PR agency in Central, and on taking over the management of that firm I outsourced all our support requirements to Technology Support. Our business grew considerably over the next 10 years, necessitating upgrades of software, hardware and the network. Technology Support stayed with us and proved to be a very strong, knowledgeable and responsive partner. The relationship with Technology Support continued after I left.
When I left that role in 2006 to take a regional role with a US PR agency, I sub-let space from a sister company in the group in an office in Central. Their technical support was hopeless when I moved into their office, with many recurring problems, so I introduced Technology Support. The situation was quickly stabilized, and remained stable for the 4 years I was there. The relationship with Technology Support continued after I left.
I left that role at the end of 2010 to work on a freelance consulting basis. A large part of my focus has been to provide management support for my wife and her business partner in a small PR consultancy, also based in Central. IT oversight has been one of several areas of primary focus for me. Again, the technical support in firm in late 2010 was inadequate, and after discussion with the management team of the agency I engaged Technology Support in early 2011. They have been brilliant – stabilizing various problems, securing and strengthening the network, ensuring a robust backup system that operates continuously and transparently, providing a mechanism for remote access for staff working from home or travelling overseas, and most of all being very responsive and effective when called for occasional problems. I have just overseen an office move for the firm, and Technology Support ensured this was completely seamless for the staff: the network was taken down on the eve of the move, and was fully operational the next morning. This allowed the business of the firm to continue without missing a heartbeat.
I have no hesitation in recommending Richard and his team for a range of technical support requirements needed by small and medium sized companies. Not only is the expertise solid, but Technology Support has had remarkably low turnover over the years, ensuring that relationships endure but importantly knowledge and experience about the company’s IT infrastructure and needs is protected.”
~ Rick Allen, Consultant, Allen Communications
“We just wanted to thank Technology Support Hong Kong for all their efforts in making our office move so successful. Our IT system is crucial to our business and the importance of a smooth transition from our old system to the new one cannot be underestimated. Throughout the process of discussing our IT support requirements, the transition of moving over to a new system in a new office and new computers for all staff, the change over was well managed and with very little disruption to our staff. Thank you again for all your hard work and we look forward to your continued service in managing our IT Systems.”
~ James Addington-Smith, General Manager, Cooper Gay (Hong Kong) Limited.
“Setting up a new business is always challenging and as a sales person the last thing you want keeping you up at night is systems issues. Being small, we needed to find an outsourced option that gave us the same level of on-site service, but without the considerable cost. Tech Support were referred to me by a friend in the industry and I can easily say that they have exceeded our expectations in terms of quality of work, customer service, and deliverables. If you need technical support, I have no hesitation in recommending Richard and Tech Support.”
~ Shane Sibraa, Managing Director, Argyll Scott (Hong Kong) Limited.
“Technology Support have been supplying us with similar services to that of an in-house IT Department. Since we do not have IT personnel stationed in Hong Kong, we have found them to be an invaluable substitute. Their knowledgeable and reliable staff have been cost-effectively supporting the growing Carmichael Fisher office since we first opened for business.”
~ Peter Udall General Manager, Carmichael Fisher, Hong Kong.
“When we set up our Hong Kong office we needed a company to help us with the local set up and support. Technology Support Hong Kong provided us with excellent remote help and knowledge in setting up the office, recommending suppliers for communication and voice equipment and handling other supply directly themselves. They also provided friendly help desk and local support to a user group who were sometimes disorganised and always demanding, but very pleased with the computer support they got. This meant that the problems with a difficult operating environment where our support team were far away and on a different timezone, were effectively managed and minimised. I am very pleased with the technical support and value for money we received.”
~ Nick Hatch, Old Mutual PLC.
“We have been using the services of Technology Support for more than 15 years now. They were an integral part of our server upgrade, office relocation and cabling systems; they provided us with a trouble free turnkey installation that fitted the culture of our office and our budget. We have continued to use Technology Support as an ongoing resource for I.T. related activities and have always found their service to be responsive, friendly and professional that allows us to concentrate on our core business. We would not hesitate to recommend Technology Support to any corporation requiring their IT support services.”
~ Ian Seers, Director, CSA (M&E) Limited.
“As a small business owner it’s imperative that our IT systems ensure our business is accessible globally, 24/7, to all possible clients – real and potential; to the team who travel to perform our business across Asia; and, to the support staff who run the operations and admin here in Hong Kong. Thanks to Technology Support and the exemplary services of your whole team we can focus on what really matters in our business – professionally meeting the needs of our clients. Why can we sleep at night? Because we have you guys running all the business related IT support issues for us. Your team does it so perfectly that I don’t give any of the above a second thought anymore.”
~ MJ Jennings, Director, Active Communication Limited.
“In January of 2009, we set up Correlate Search (HK) Ltd., a boutique executive search firm, with an initial staff of 7 people. I was first recommended to Richard many years ago and had two positive experiences in which he helped me sort out my personal IT issues, so I was pleasantly surprised to find that Techsupp was one of the ‘preferred suppliers’ recommended to us by our London affiliate, who had used their services previously. We have now been in business for over three years, doubled our staff size and added a Singapore office and Technology Support has done a commendable job, not only in our initial setup, but in a number of ongoing initiatives driven by our growing business.”
~ Russell Kopp, Managing Director, Correlate Search (HK) Limited.
“My business needed to expand quickly and move to a brand new office in the heart of Hong Kong. Technology Support liaised effectively with ourselves, the building manager, interior designers, and our telephone and internet providers to help design an IT infrastructure that suited the nature of our business and the design and lay-out of our new office. The migration from our old system and installation of our new system was project managed brilliantly, and we were at our desks working from our new computers the next day. Of course there have been some minor teething problems, but the support that we have received has been excellent resulting in a seamless and cost effective business IT support solution. When the time comes for us to expand further, I will gladly engage Technology Support again.”
~ Craig Barnish, BAH Partners