Technology Support

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4B Harvest Building | 29-35 Wing Kut Street | Central | Hong Kong - MAP

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Know Your Laptop

  • Wifi not-working?
  • Digits coming up instead of letters when you type?
  • Shutdown, hibernate or standby?
  • I spilt my coffee on the keyboard!
  • Passwords

 

Wifi not-working?

Before pulling your hair out if you can’t get a wireless internet connection to work (that never helps!) check to see if your laptop has a physical button that can turn the receiver on and off. Often we hear of people who have accidentally knocked a switch they didn’t even know was there and get frustrated when they can’t connect.

 

Digits coming up instead of letters when you type?

Maybe you accidentally hit number lock, or some combination of function keys. To save space, most laptops don’t have a separate number pad, but many try to add that functionality by having multiple functions on other keys. Confusing if you are not expecting it!

keyboard

Shutdown, hibernate or standby?

Depends what you are going to be doing next. Shutdown closes all your programs and turns everything off, and uses no battery power if you leave the computer alone. When you turn back on from a shutdown state then all of the operating system and programs are loaded from disk again : useful to have a fresh start.

When you hibernate the computer it saves a copy of the exact system state to the hard disk. When you turn the computer back on it loads everything back the way it was, so all your programs and files are as they were before. The computer also uses no battery power when in the hibernating state, so it is a great option if everything is working fine but you just want to stop for now and pick up where you left off in a day or two.

The standby option is more for short periods of activity. It reduces the power consumed by turning off the
screen, slowing or stopping the spinning disk and slowing down the processor. It still uses some battery power, but much less than when in full use. This is useful for saving energy when you are not going to be working for an hour or two. When you come out of standby mode all your programs and working documents should be there as before, but be careful not to leave it on standby for too long on battery power : when the battery goes flat you could lose unsaved work.

I spilt my coffee on the keyboard!

Firstly, disconnect the laptop from the mains electricity and remove the battery immediately. Next drain away as much of the liquid as you can. Run a hairdryer over the keyboard to heat it up and evaporate as much moisture as possible. Leave it in front of a dehumidifier for at least 24 hours, Ideally after taking the laptop apart to expose the circuit board inside. Only then should you try to turn it back on.

If the laptop doesn’t come back on then all might not be lost – it is very unlikely any liquid has got inside the
hard disk, so your documents and files should be recoverable. Give us a call, we have the facilities for recovering them back to a state you can use them with your new laptop.

Passwords

What is a good password? One you can remember easily and yet nobody else would guess. Not your pet’s name, birthday or your girlfriend’s name, even written backwards. Definitely not “password” or “QWERTY”. “Lkhjk34jhkjh&*-lk” might be pretty secure, but you would have to write it down to be able to remember it, losing most of the security.

Mixing in numbers and symbols is a good way to make it hard for “dictionary attacks” on your password. Capitals are treated differently to lower case letters. For instance “H@ppyB1rthd@y” won’t be in a dictionary, but is easier to remember because the symbols and digits look a bit like the letters they replace.

If your system allows long passwords, whole sentences can be more secure and easy to remember. “I love toast for breakfast!” is hard to crack programmatically, but if you are not a fast typist, watch out for anyone watching over your shoulder.

The most important thing is to be able to remember your password, and not to give it to anybody. And change it often : more often the more important the thing you are protecting.

 

eNews & Updates

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Testimonials

Trustworthy Hosting

I wanted to let you know that we hold Alan [of Technology Support] in high regard for the work that he does for us. In particular, I consider him amongst the most trustworthy individuals that we have involved in our business (which is extraordinary considering that he isn’t actually an employee). He is always thinking first & foremost of the company’s position regarding risk & security, particularly in regards to staffing issues. View Full →

Garry Hope, Chief Operating Officer, IP Global

Technology Support
5
2015-08-01T22:58:59+08:00

Garry Hope, Chief Operating Officer, IP Global

I wanted to let you know that we hold Alan [of Technology Support] in high regard for the work that he does for us. In particular, I consider him amongst the most trustworthy individuals that we have involved in our business (which is extraordinary considering that he isn’t actually an employee). He is always thinking first & foremost of the company’s position regarding risk & security, particularly in regards to staffing issues. View Full →
https://www.tecsupp.com/testimonials/trustworthy-hosting

Reliable staff & cost-effective

Technology Support have been supplying us with similar services to that of an in-house IT Department. Since we do not have IT personnel stationed in Hong Kong, we have found them to be an invaluable substitute. Their knowledgeable and reliable staff have been cost-effectively supporting the growing Carmichael Fisher office since we first opened for business. View Full →

Peter Udall General Manager, Carmichael Fisher, Hong Kong.

Technology Support
5
2015-08-01T23:03:00+08:00

Peter Udall General Manager, Carmichael Fisher, Hong Kong.

Technology Support have been supplying us with similar services to that of an in-house IT Department. Since we do not have IT personnel stationed in Hong Kong, we have found them to be an invaluable substitute. Their knowledgeable and reliable staff have been cost-effectively supporting the growing Carmichael Fisher office since we first opened for business. View Full →
https://www.tecsupp.com/testimonials/reliable-staff-cost-effective

Does it so perfectly

As a small business owner it’s imperative that our IT systems ensure our business is accessible globally, 24/7, to all possible clients – real and potential; to the team who travel to perform our business across Asia; and, to the support staff who run the operations and admin here in Hong Kong. Thanks to Technology Support and the exemplary services of your whole team we can focus on what really matters in our business – professionally meeting the needs of our clients. View Full →

MJ Jennings, Director, Active Communication Limited.

Technology Support
5
2015-08-01T23:05:46+08:00

MJ Jennings, Director, Active Communication Limited.

As a small business owner it’s imperative that our IT systems ensure our business is accessible globally, 24/7, to all possible clients – real and potential; to the team who travel to perform our business across Asia; and, to the support staff who run the operations and admin here in Hong Kong. Thanks to Technology Support and the exemplary services of your whole team we can focus on what really matters in our business – professionally meeting the needs of our clients. View Full →
https://www.tecsupp.com/testimonials/does-it-so-perfectly

Having a firm willing and able to take ‘the IT issue’ away has allowed us to get on with the day job

St. James’s Place expanded to Asia in June 2014 and it quickly became clear that Tech Support had the attitude and ability that we were looking for.

Since then, we’ve partnered with Richard who’s build an Asia-wide one-stop shop for us. Procurement, set up, maintenance and even large projects (such as migrating our servers from Malaysia to Hong Kong) can be handled with ease and from an end-user perspective simply with a call to Richard or one of the team.

Having a firm willing and able to take ‘the IT issue’ away has allowed us to get on with the day job. On-site staff are professional and proficient whilst phoning the telephone support line to raise a query is always a pleasure. I look forward to continuing to work with the team as we grow here in Asia.


Marianne Davis

Chief Financial Officer - Asia

St. James’s Place (Hong Kong) Limited

Technology Support
5
2016-04-15T17:05:29+08:00

Marianne Davis

Chief Financial Officer - Asia

St. James’s Place (Hong Kong) Limited

St. James’s Place expanded to Asia in June 2014 and it quickly became clear that Tech Support had the attitude and ability that we were looking for. Since then, we’ve partnered with Richard who’s build an Asia-wide one-stop shop for us. Procurement, set up, maintenance and even large projects (such as migrating our servers from Malaysia to Hong Kong) can be handled with ease and from an end-user perspective simply with a call to Richard or one of the team. Having a firm willing and able to take ‘the IT issue’ away has allowed us to get on with the day job. On-site staff are professional and proficient whilst phoning the telephone support line to raise a query is always a pleasure. I look forward to continuing to work with the team as we grow here in Asia.
https://www.tecsupp.com/testimonials/having-a-firm-willing-and-able-to-take-the-it-issue-away-has-allowed-us-to-get-on-with-the-day-job
4
Technology Support

Technology Support Ltd.

4B Harvest Building
29-35 Wing Kut Street
Central . Hong Kong - MAP

Tel: (852) 2851 8002

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