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TLAs – Three Letter Acronyms

The tech industry loves its abbreviations! If someone tries to baffle you with acronyms without saying the words in full at least the first time, I suggest you pull them up and ask them to explain themselves. It can often wipe off a smug smile if the IT insider doesn’t know himself!

And having used up all the three letter combinations, many TLAs use four or more letters!

Here’s a brief list to kick off, but Google is your friend in tracing many of these. Feel free to suggest more we should add to this list.

AD – Active Directory, the address book in a Windows server that remembers who is who

CAL – Client Access Licence, a method of making sure you buy enough copies of software for everyone

CAPTCHA – Completely Automated Public Test to tell Computers and Humans Apart, those weird squiggles you sometimes need to decipher and type to log in to web sites

DHCP – Dynamic Host Configuration Protocol, the rules a server uses to give everyone a unique IP address

DOC – The file name extension for Microsoft Word Documents

GB – Gigabyte, a measure of memory or disk space. Equivalent to about a thousand million letters

HDMI – High Definition Multimedia Interface, a high quality connection for sound and video for TVs

IP – Internet Protocol, usually referring to the unique number allocated to a computer on a network, represented by four 3 digit numbers separated by spaces

LAMP – Linux Apache MySQL PHP (or PERL or Python), refers to popular free open source software

MB – Megabyte, a measure of memory or disk space. Equivalent to about a million letters

Mbps – Mega bits per second, speed or bandwidth of a network. More is better

MCP – Microsoft Certified Professional, a certificate you can earn through a multiple choice exam to show your knowledge of Microsoft products

MCSE – Microsoft Certified Systems Engineer, a certificate you can earn through a multiple choice exam to show your knowledge of Microsoft products. Harder than MCP

NAS – Network Attached Storage, a box of disks you attach to your network to give lots of storage space

NAT – Network Address Translation, part of a firewall that connects your network to the internet

PDF – Portable Document Format, a popular file format that looks and prints the same on all computers

PPT – The file extension for Microsoft Powerpoint files

PSU – Power Supply Unit, the power supply in your computer.

QoS – Quality of Service, when mixing voice and data you might want to specify that voice signals receive a higher QoS so that phone calls sound better

RAID – Redundant Array of Inexpensive Disks, a way of connecting hard disks so that data is not lost if (when) one or more breaks down

RAM – Random Access Memory, the memory in your computer that it uses for running programs. Forgets everything when the power is removed

RDP – Remote Desktop Protocol, a way of connecting to computers via the internet to administer them

RTFM – Read the Flipping Manual

SAAS – Software As A Service, a way of selling access to computing facilities as an ongoing service rather than buying a one off licence. Check how you get your data back when the contract ends!

SAN – Storage Area Network, like a NAS but bigger and faster

SAS – Serial Attached SCSI, high quality disks suitable for servers

SATA – Serial Advanced Technology Attachment, lower quality disks suitable for desktops and laptops

SCSI – Small Computer System Interface, connection type of faster hard disks

TB – Terabyte, a measure of memory or disk space. Equivalent to about a million million letters

TCP/IP – Transmission Control Protocol / Internet Protocol, the code computers use to talk to each other over networks

TSCM – Technical Surveillance Counter Measures, methods of detecting listening devices

UPS – Uninterruptible Power Supply, big battery backup for important devices that need to keep going when the power fails

VM – Virtual Machine, a way of running several instances of a computer on powerful hardware

VPN – Virtual Private Network, a method of securely connecting computers across the internet

WAN – Wide Area Network, a network connecting computers over long distances

XLS – The file extension for Microsoft Excel files

XML – eXtensible Markup Language, a file type that includes both information and descriptors telling programs what the data means

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Testimonials

Trustworthy Hosting

I wanted to let you know that we hold Alan [of Technology Support] in high regard for the work that he does for us. In particular, I consider him amongst the most trustworthy individuals that we have involved in our business (which is extraordinary considering that he isn’t actually an employee). He is always thinking first & foremost of the company’s position regarding risk & security, particularly in regards to staffing issues. View Full →

Garry Hope, Chief Operating Officer, IP Global

Technology Support
5
2015-08-01T22:58:59+08:00

Garry Hope, Chief Operating Officer, IP Global

I wanted to let you know that we hold Alan [of Technology Support] in high regard for the work that he does for us. In particular, I consider him amongst the most trustworthy individuals that we have involved in our business (which is extraordinary considering that he isn’t actually an employee). He is always thinking first & foremost of the company’s position regarding risk & security, particularly in regards to staffing issues. View Full →
https://www.tecsupp.com/testimonials/trustworthy-hosting

Reliable staff & cost-effective

Technology Support have been supplying us with similar services to that of an in-house IT Department. Since we do not have IT personnel stationed in Hong Kong, we have found them to be an invaluable substitute. Their knowledgeable and reliable staff have been cost-effectively supporting the growing Carmichael Fisher office since we first opened for business. View Full →

Peter Udall General Manager, Carmichael Fisher, Hong Kong.

Technology Support
5
2015-08-01T23:03:00+08:00

Peter Udall General Manager, Carmichael Fisher, Hong Kong.

Technology Support have been supplying us with similar services to that of an in-house IT Department. Since we do not have IT personnel stationed in Hong Kong, we have found them to be an invaluable substitute. Their knowledgeable and reliable staff have been cost-effectively supporting the growing Carmichael Fisher office since we first opened for business. View Full →
https://www.tecsupp.com/testimonials/reliable-staff-cost-effective

Does it so perfectly

As a small business owner it’s imperative that our IT systems ensure our business is accessible globally, 24/7, to all possible clients – real and potential; to the team who travel to perform our business across Asia; and, to the support staff who run the operations and admin here in Hong Kong. Thanks to Technology Support and the exemplary services of your whole team we can focus on what really matters in our business – professionally meeting the needs of our clients. View Full →

MJ Jennings, Director, Active Communication Limited.

Technology Support
5
2015-08-01T23:05:46+08:00

MJ Jennings, Director, Active Communication Limited.

As a small business owner it’s imperative that our IT systems ensure our business is accessible globally, 24/7, to all possible clients – real and potential; to the team who travel to perform our business across Asia; and, to the support staff who run the operations and admin here in Hong Kong. Thanks to Technology Support and the exemplary services of your whole team we can focus on what really matters in our business – professionally meeting the needs of our clients. View Full →
https://www.tecsupp.com/testimonials/does-it-so-perfectly

Having a firm willing and able to take ‘the IT issue’ away has allowed us to get on with the day job

St. James’s Place expanded to Asia in June 2014 and it quickly became clear that Tech Support had the attitude and ability that we were looking for.

Since then, we’ve partnered with Richard who’s build an Asia-wide one-stop shop for us. Procurement, set up, maintenance and even large projects (such as migrating our servers from Malaysia to Hong Kong) can be handled with ease and from an end-user perspective simply with a call to Richard or one of the team.

Having a firm willing and able to take ‘the IT issue’ away has allowed us to get on with the day job. On-site staff are professional and proficient whilst phoning the telephone support line to raise a query is always a pleasure. I look forward to continuing to work with the team as we grow here in Asia.


Marianne Davis

Chief Financial Officer - Asia

St. James’s Place (Hong Kong) Limited

Technology Support
5
2016-04-15T17:05:29+08:00

Marianne Davis

Chief Financial Officer - Asia

St. James’s Place (Hong Kong) Limited

St. James’s Place expanded to Asia in June 2014 and it quickly became clear that Tech Support had the attitude and ability that we were looking for. Since then, we’ve partnered with Richard who’s build an Asia-wide one-stop shop for us. Procurement, set up, maintenance and even large projects (such as migrating our servers from Malaysia to Hong Kong) can be handled with ease and from an end-user perspective simply with a call to Richard or one of the team. Having a firm willing and able to take ‘the IT issue’ away has allowed us to get on with the day job. On-site staff are professional and proficient whilst phoning the telephone support line to raise a query is always a pleasure. I look forward to continuing to work with the team as we grow here in Asia.
https://www.tecsupp.com/testimonials/having-a-firm-willing-and-able-to-take-the-it-issue-away-has-allowed-us-to-get-on-with-the-day-job
4
Technology Support

Technology Support Ltd.

4B Harvest Building
29-35 Wing Kut Street
Central . Hong Kong - MAP

Tel: (852) 2851 8002

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