The “Google” SMS Code Scam: How It Works and How to Stay Safe

You’ve probably seen those text messages from Google with a code, the ones that pop up when you sign in from a new device or reset your password. They usually come from a sender called “Google,” and because it looks familiar, most of us don’t think twice when we see it.

The catch is that scammers have figured out how to fake that sender name. Their messages look identical to the real thing and often land in the very same text thread as your genuine Google codes. That’s what makes this scam so convincing.

Let’s go through what’s really happening, what to watch for, and how to keep your account safe. If you’d like someone to give your settings a quick once-over, we can help with that, too.

What This Scam Looks Like

It usually starts with a text that looks completely legitimate, as if Google sent it themselves. It often sounds urgent, with messages such as:

“We detected a new device syncing with your Google Authenticator account. If this wasn’t you, call [number].”

“An unknown device in [location] has been linked to your account. If this wasn’t you, call [number].”

That phone number doesn’t belong to Google; it’s the scammer’s number. The goal is to make you panic and call straight away. Once you do, they’ll pretend to be from Google support and offer to “help secure your account.” That’s when the scam really begins.

Why It Feels So Real

There’s a reason so many people fall for this one.

1. It looks legitimate. The sender name says “Google,” and it appears in the same thread as your real codes.
2. It sounds official. The wording mirrors what Google actually sends.
3. It creates urgency. The message is designed to make you act before thinking.

When something looks and sounds familiar, and it’s about security, your brain automatically treats it as genuine, and that’s what the scammers rely on.

Red Flags to Watch For

Even though these texts look spot-on, there are a few clues that give them away.

1. They ask you to call a number, but Google never asks you to do that.
2. They ask for your codes or password, but real support won’t ever need those.
3. The message tries to rush you into acting immediately.
4. You get a “security alert” even though you weren’t signing in anywhere.

If you spot any of these signs, stop right there. Don’t reply and don’t call. Just delete the message.

What to Do If You Receive One

If a dodgy-looking message turns up:

1. Don’t call the number. It’s not Google.
2. Don’t reply. Delete it straight away.
3. Never share your verification codes with anyone.
4. Go directly to Google by typing accounts.google.com into your browser.
5. Change your password if you’re unsure.
6. Check your recovery details and make sure they’re still yours.
7. Let your family know. Scammers love catching people off guard, so spreading the word helps.

Safer Ways to Use Two-Step Verification

Two-step verification is still one of the best ways to protect your account; you just need to use the safer options.

1. Use Google’s sign-in prompts instead of text messages. You’ll get a simple “Is this you?” pop-up on your phone.
2. Try an authenticator app rather than SMS codes, they’re much harder to intercept.
3. Keep your backup codes somewhere safe at home, not in your email or photos.

If you’d like a hand setting this up, we can walk you through it and make sure it’s working properly.

If You Have Already Shared Information

If you’ve already called the number or given away a code, don’t panic, but act quickly.

1. Change your Google password immediately.
2. Sign out of all devices, then log back in only on your own devices.
3. Check for unfamiliar devices or recovery info and remove anything that isn’t yours.
4. Turn on two-step verification if it’s not already set up.
5. Scan your computer for malware. If you installed anything while on the phone, get it checked.

The sooner you act, the better your chances of kicking the scammer out before they do any damage.

How We Can Help

We help everyday home users protect their devices and online accounts. If you’re not sure your Google account’s secure, we can:

1. Review your Google security settings.
2. Set up two-step verification the right way.
3. Remove suspicious devices or connections.
4. Scan your computer for unwanted programs.
5. Help you create a simple password plan that actually works.

You don’t have to sort this out on your own. We can make sure everything’s locked down properly and give you peace of mind.

Quick Checklist to Keep Handy

1. Don’t call numbers in security texts.
2. Never share verification codes.
3. Go straight to Google’s website, not links in messages.
4. Use app prompts or an authenticator instead of SMS.
5. Ask for help if something doesn’t look right.

If you’d like us to check your setup or clean up your computer, get in touch. We’ll sort it out for you and help keep you one step ahead of the scammers.